Why government is taking a Product Management approach

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  • a product roll-out stall due to some unforeseen organisational blocker?
  • something that’s too complex to maintain, support or improve?

Understanding user, business & tech

In our experience these outcomes are typically the result of neglecting one of the following areas:

  • what your organisation is trying to achieve and any inherent constraints (legislation, policy, security, reputational risks, operating model, budget etc)
  • what’s technologically feasible and sustainable

How the public sector got here

A decade ago, the public sector went on a big drive to go online. It was assumed that it would a) be good for the user and b) save money for the organisation.

Product management — the balanced approach

The embracing of product management has been a natural progression to find that balance between the user, business and technology.

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