Three best practices from CIOs for tackling the coronavirus crisis & it’s impact

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Effectively communicating with residents

With more residents taking to the internet to voice their thoughts and concerns on all things related to COVID-19, understanding residents’ key pain points through online discourse allows local governments to effectively plan, strategize and anticipate needs, as well as allocate resources to communicate priorities internally and externally. In situations where time is of the essence, the ability to methodically communicate with one’s residents is a must .

  • As vaccines have begun to roll out to different populations, misinformation and skepticism have proven to be significant challenges to successful vaccine operations. Understanding where false information is being spread and conversations are taking place is the first step in stopping misinformation in its tracks. Using a tool with the ability to collect public discourse across official and unofficial channels, can help governments quickly identify sources of misinformation in real time.

Rapid digital transformation with limited resources

One of the biggest obstacles that CIOs and local governments have faced over the past year is the lack of IT and general resources readily available, coupled with a demand for rapid digital transformation and an almost instant need to move to the virtual space. In times of calm, it is extremely important to perform due diligence as a means of developing a more efficient supply chain and delegation system for when the next unforeseen crisis occurs. With many local authorities facing limited resources and a deteriorating economy, it has proven crucial to find a solution fast.

  • Finding the right means of acquisition and distribution is vital. Now with vaccine distributions top-of-mind, many government leaders are struggling to roll out an effective vaccination program and are relying on various sources for guidance. What has become clear is that local leaders who better understand their communities’ response to their vaccine rollout efforts can lend a hand to NHS and higher ups to better streamline their efforts and be all the more effective.

Departmental accessibility & support

While there are many benefits of technology in the workforce, particularly in times of social distancing, there are also residual drawbacks. It is the CIO’s responsibility, alongside his or her team, to tackle these limitations appropriately, as some departments easily migrate to digital platforms, while others do not. How can this be done to ensure efficiency in the workplace?

  • However, more paper heavy departments, like that of Human Resources, are greatly in need of digitized services. Many cities are using this time to prioritize the search for different services and digital tools which can be used to benefit these types of departments. The benefits of a more connected, digital workforce, will remain long after we finish the battle on coronavirus.

The importance of prioritizing & understanding residents most pressing needs

IT departments can play a new unprecedented role in helping cities understand their residents’ real time needs and priorities. As the virtual world has made its way into our new normal, it can be harder to connect with residents directly, and IT departments can bring in new tech solutions and good data to help bridge the gap.

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