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Written by John McMahon, Product Director, IEG4.

John McMahon of IEG4 explores how emerging technologies around data will enable an increase in personalised services, more proactive action, no code digital services delivery, a more compassionate approach and the provision of intelligent services.

There are so many aspects to service delivery within the public sector, that trying to condense them into one or two things becomes tricky.

There is one common thread among everything that public services do: Data. Data is at the centre of our thoughts; the starting point of our ideas, is with the capabilities and purposes of data.

To provide some basis for the importance of data, we only need to look at data usage. In 2019, the global mobile data usage alone was 366 Exabytes, which is 366 Billion Gigabytes (366,000,000,000 GB). In 2021 it is predicted to be 701 Billion Gigabytes. …


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Written by Nahia Orduña, Senior Manager in Analytics and Digital Integration, Vodafone

The words “future of work” always bring to my mind an atmospheric science-fiction soundtrack. The unpredictable is going to happen! But then, those movies usually fall into two categories: We leave the cinema feeling hopeful and upbeat, or down and pessimistic with catastrophic images in our mind. Luckily, we are still in the present, and we can shoot this film according to the choices we make.

This movie has a breathtaking start. In a plot twist, a global pandemic has accelerated the digital future, forcing virtual ways of interacting, working and learning all over the planet. Technology researchers Gartner define digital dexterity as the ability to make the best out of technology for better business outcomes. …


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Written by Claire McNally, Digital Transformation Services Lead, Neueda

A digital transformation project is only successful if a comprehensive and holistic approach is applied from the outset. Transformation encompasses all processes, interactions and transactions, as well as a multitude of internal and external factors unique to an organisation.

Get it right, and the benefits are plentiful, including the consolidation of processes and operations, greater collaboration across departments, increased agility and data-driven insights, which will result in improved customer experiences and cost savings through greater efficiencies.

Digital transformation provides businesses with real-time information and greater visibility into operations, particularly when it comes to the performance of people and assets. Armed with this data, organisations can gain an accurate understanding of precisely who their customers are and how they behave, as well as enable them to identify trends, influence change and make the necessary and immediate improvements that will drive efficiencies and reduce costs. …


Transforming the digital delivery process in healthcare

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Written by Luke Morton, Chief Technology Officer (CTO), Made Tech

In order to transform digital delivery in healthcare and achieve better patient outcomes, we need to learn the lessons from the COVID-19 response and the ongoing digital transformation occurring within trusts.

This requires us to keep users at the heart of the services we build and to utilise the full potential of the cloud, as well as developing the digital skills and capabilities that are needed at Trust level.

What does success look like?

During ​our talk at the Digital Leaders summit,​​ Andy Callow ​ and I discussed three key enablers for achieving ‘better patient outcomes’ within…


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Written by Richard Flemmings, Partner and CTO at 4 Earth Intelligence

Aligning with the Digital Leader’s theme of “Tech for Good”, this article describes the 4 Earth Intelligence team’s innovative work to deploy space technology as a crucial tool in the reporting and management of climate change within the financial industry.

Climate change is at the forefront of everyone’s minds. It’s increasingly recognised as a critical risk to global corporate firms. Climate change events have profound impact on business and can severely impinge on production and delivery of services, with interrupted supply chains, market dislocation and loss of asset value. …


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Written by Irene Melo, Senior Project Manager at Arcus Global

Someone once told me that Project Management (PM) is about “being told things you don’t want to hear and telling people things they don’t want to hear”. PM certainly doesn’t come without its challenges and working with the Public Sector (notorious for its tight budgets and staff shortages) adds to it. However, having managed projects on both sides of the “fence”, I can say that it doesn’t have to always be like that.

Here are some key areas that, when implemented by the client, have contributed to successful digital project…


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Written by Scott Edwards, Senior Software Engineer, Made Tech

In a perfect world, technical teams would have all the skills and knowledge they need to embark on any new project. Unfortunately, this is rarely the case.

Therefore, you need to find an effective way to balance ongoing learning with effective delivery. Structured learning that revolves around communities of practice is a good way to achieve this. At Made Tech, this is something that we both rely on internally and provide to our clients, helping them to measure and manage an effective learning strategy for their technical teams.

Why upskilling your technical team matters

For your teams, the benefits of upskilling include everything from happy team members producing better quality work, to learning new skills without having to find a new job. From my personal experience, I know that a culture of learning and continuous self-improvement keeps me excited about going into work everyday. …


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Written by Chris Ashworth, Head of Public Benefit, Nominet

Many of us may now be adjusting to a more ‘digital’ existence as the pandemic rages on, normalising internet use for much more than we used to. By ‘we’, of course, I mean those of us on the right side of the digital divide — but so many aren’t. There are hundreds of thousands of people across the UK who continue to struggle with a digital exclusion that may have been an issue pre-pandemic, but is now a disaster. They are being shut out of our digital society.

I’ve been talking a lot about this since the coronavirus hit the UK back in March and I’m thrilled that we at Nominet — along with our fantastic partners — have managed to do something about it, however slight. For example, we partnered in an initiative, DevicesDotNow, to mobilise the industry to source devices and connectivity, for distribution to those in need. Learnings from this project informed REBOOT by Nominet, an online platform providing advice, resources and support to the community groups already hard at work collecting and re-purposing unused devices for local people. …


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Written by John McMahon, Product Director, IEG4

John McMahon, IEG4 explores how Interconnected digital ‘engines’ that provide common functions are the future of local government service delivery.

The sheer complexity of local government services means that trying to predict an optimum way to solve every challenge becomes exponentially difficult. But difficult is not impossible. Deep thought and opinion led us to conclude that lots of loosely coupled ‘engines’ would prove to be the most effective way to rise to this challenge.

By engines, I mean a similar thing to the recipes, pipes, crochet of old but with nuance. An engine is capable of doing something and is able to link to another engine connected by common ‘pipes’. …


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We still hear stories about how the public sector is missing out on opportunities to innovate. It is an unhelpful cliché that glosses over great work being done at all levels of government in Australia.

When it comes to long-term positive change for citizens, getting innovation right is more important than being first. Public sector innovators are driven to make a difference to society, and work in collaboration to deliver real outcomes for citizens, rather than establish and protect a competitive advantage.

At the heart of this innovation is the enabling force of the cloud, which opens new opportunities to change the way public sector organisations work, collaborate and deliver services to citizens. …

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