Written by Professor Mark Thompson, Exeter Business School and DIGITLab Digital Leaders’ 5 th Public Sector Innovation Conference focused on how our public services can innovate using the next generation of emerging technologies, for example AI/ML, process automation, digital twin, blockchain/distributed ledger, IoT/edge computing, geolocation services, AR/VR, advanced analytics, etc…

Written by Professor Alan Brown, Professor in Digital Economy, Exeter Business School We’re facing a crisis in public service delivery. Despite the dedication and hard work of many people, acceleration in the pace, pressures, and priorities for delivering public services has pushed government agencies to the limit. And sometimes beyond…

Written by Helena Jochberger , Vice-President, Global Industry Lead, CGI Over the last few years, in my interactions with manufacturing clients worldwide, one thing has stood out clearly. Manufacturers that use data to gain strategic and operational insights are pulling ahead of their peers in tangible ways, both in competitive…

Written by Julie Chell , Chief People Officer, Civica. Today’s workforce is rightly demanding more action on environmental, social and governance (ESG) initiatives. Civica’s Julie Chell explains how organisations can make a meaningful difference The expectation for companies to take responsibility for their environmental and social impact is not new…

Written by Elizabeth Anderson, Chief Operating Officer at the Digital Poverty Alliance Women are disproportionately affected by the cost of living crisis, as they were by the pandemic. So expressed Professor Helen Pankhurst this morning in radio interviews to mark International Women’s Day 2023. IWD is often a chance to…

Written by Jenny Lardh, UX Consultant, Triad Personas are great artefacts to create within a project or product development. A persona is a fictional character representing a typical user within a user population. It’s a research outcome that will mirror who your users are. I love using personas to demonstrate…

Written by Communications Manager, Centre for Digital Public Services International Women’s Day (IWD) is a globally recognised day that celebrates women’s achievements and raises awareness of discrimination. This year’s theme is #EmbraceEquity. …

Written by Sarah Peña, Managing Consultant, Methods With well-being and values in focus, there’s quite a difference from 4IR which brought about fear of competition, possibly replacement, and a complete focus on prioritising technical progress; 5IR is about building on each other’s strengths and incorporating the well-being of all —…

Written by Professor Alan Brown, Professor in Digital Economy, Exeter Business School Do your digital strategy meetings remind you more of an experiment in Brownian Motion rather than a managed conversation aimed at structured decision making? You’re not alone. …