7 trends that will impact the way we live and deliver public services in 2021

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Public service trends for 2021

1. Tech-celerating citizen’s expectations
The pandemic has intensified citizen expectations and galvanised their demand for more digital public services. They are more aware of what can be done online, more comfortable in doing so, and increasingly critical of those not meeting those expectations. With a more tech-savvy nation, it will be vital for public services to further digitise and improve the experience for everyone.

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